Platinum Certification for the Second Year
We are proud to share that Capitol Students has once again been recognised as a Platinum Certified Operator by Global Student Living! This esteemed certification, the highest offered by Global Student Living (GSL), highlights our unwavering dedication to providing outstanding student accommodation.
Strong Performance in the GSL Index
With a GSL Index score of 82.2%, Capitol Students has significantly outperformed the 73.3% industry average. The GSL Index score, which ranges from 0-100, serves as a crucial benchmark for assessing student accommodation quality, and our results reflect the consistently high satisfaction of our residents.
Impressive Net Promoter Score (NPS)
Our Net Promoter Score (NPS) rose to 33, marking a 5-point improvement from the previous year. This far exceeds the industry benchmark of 14, demonstrating that more of our residents enthusiastically recommend Capitol Students to their friends and family.
Excellence Across Key Areas
Capitol Students continues to excel across critical categories, surpassing industry benchmarks in multiple areas:
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Overall Management: 86% (compared to 77% industry benchmark) – up 1.4% from the previous year.
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Care & Support: 85% (vs 74% industry benchmark) – an increase of 2.5%.
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Room Condition & Quality: 85% (compared to 74% industry benchmark) – up 1.9%.
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Safety & Security: 89% (vs 81% industry benchmark) – maintaining last year’s strong performance.
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Environmental Impact: 79% (compared to 66% industry benchmark) – up 1.1%.
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Study Environment: 77% (vs 70% industry benchmark) – a 3% increase from the previous year.
Award-Winning Accommodation
Thanks to our commitment to student satisfaction, Capitol Students was awarded 'Best Private Housing - UK & Ireland' at the 2024 Global Student Living Awards. This recognition is especially significant as GSL Awards are based entirely on student feedback.
Additionally, Capitol Students was named a finalist in several key categories:
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Best Customer Service
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Best Environment Management
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Best Student Broadband
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Best Booking Experience
This achievement follows our 2023 victory, where we proudly received the 'Best Value for Money - UK & Ireland' award.
Discover Award-Winning Student Living
At Capitol Students, we are committed to providing high-quality student accommodation that prioritises comfort, security, and overall student well-being.
Learn more about Global Student Living at GSL Global.
Secure your place today and experience the best in student accommodation with Capitol Students!
